Wanted Trainee in IT BPO Philippines

The Technical Education and Skills Development Authority (TESDA) aims to increase the number of highly competent trainers in the information technology and business process outsourcing (IT-BPO) industries.

TESDA has allocated at least 900 vouchers amounting to P18 million for Trainers Methodology (TM) Plus, the first trainers’ training program for IT-BPO offered by the agency.

The program was jointly developed by TESDA and the Business Processing Association of the Philippines (BPAP).

“TM Plus will help ensure that we have a pool of highly competent IT-BPO trainers. Those who have completed the training will be responsible for training the next batch of trainers. And through this, we hope to achieve a multiplier effect that will increase IT-BPO-oriented training opportunities,” TESDA Director General Joel Villanueva said during the launch in Makati City Tuesday.

TM Plus is one in a series of educational programs developed under the P500-million funding for the industry-based Training for Work Scholarship Program (I-TWSP).

The I-TWSP is a key initial component of the government and the IT-BPO industry’s road map 2016 to increase total industry generated jobs from 1.8 million in 2010 to 4.5 million in 2016.

Villanueva said the program is divided into two parts: the first covers IT-BPO orientation and instruction via classroom and e-learning sessions; and the next is allotted for internship, where trainees co-facilitate TM Plus in an IT-BPO facility.

Trainees are assessed through tools developed by Philippine Society for Training and Development (PSTD) as well as TESDA’s TM 1 National Assessment.

BPAP president Benedict Hernandez said being a world class BPO employees is more than just having effective communication skills.

“It’s also about the right attitude and possessing a high level of competency,” he said.

“This is why we need standardized training programs. There are a lot of opportunities but the growth of the industry will only continue if we have the number of qualified talent we require to reach our development goals,” he added.

TM Plus scholarship vouchers will be available through selected technical vocational institutions nationwide.

The University of Makati for instance received 600 scholarship vouchers for the TM Plus program.

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