Special Assistance for AirAsia Passengers

Question: I have informed the Call Centre of my special assistance requirement. What do I do when I arrive at the airport?

Answer: For this purpose, we recommend that you arrive at the airport at least two hours before your scheduled departure time.

For guests requiring special assistance, you may identify yourself to our staff at the check-in counter.

Please note all arrangements for the above have to be made via our Call Centre.

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