The city government of Makati’s premier tertiary hospital, Ospital ng Makati (OsMak), has been granted the ISO 9001:2008 Certification for its Quality Management System by SGS Philippines, the world’s leading inspection, verification, testing and certification company.
Makati Mayor Jejomar Erwin S. Binay expressed elation over this latest achievement, especially since the audit process only took about 10 months, which was quite a feat in itself.
“We are very much delighted that our prime city-run health care provider has passed the quality standards of an internationally recognized accreditation body. And this success has been made sweeter by the fact that Ospital ng Makati was able to fully comply with the requirements in less than a year,” Binay said.
The mayor said the ISO certification being granted to the city government’s frontline and support offices and prime institutions reflects the major thrust of his administration, which is to enhance the total governance system in order to efficiently deliver quality services to the people.
The Geneva-based International Organization for Standardization (ISO) grants certificates of compliance to quality management systems of government and private enterprises that comply with international standards of excellence.
SGS audited and certified the following processes at OsMak: Admitting of patients to ER up to discharge of in-patients; Medical diagnostic (Radiology and Laboratory) services for both in-patients and out-patients; Health records and documentation management and Admitting; Finance including Philhealth and MHP administration; Support offices such as HRMO, Building and Medical equipment maintenance (BEMSS), Information Technology and Central Supplies Warehouse.
The standards met by the hospital that earned the ISO nod included, among others, disposition of patients at the Emergency Room made within six hours; admission process completed within 20 minutes; period of transaction from billing to discharge within one day; laboratory results for in-patients and ER patients obtained within two to three hours; and radiology results within two days.
Binay expressed hope that, with the new OsMak annex now fully operational and the Emergency Department undergoing expansion, its other processes to be included in next year’s audit will also gain ISO certification. These are In-patient clinical and medical management, Out-patient Department (OPD) medical services, and facilities improvement to increase efficiency and the enhancement of customer delight.
OsMak provides free outpatient consultations and subsidized hospitalization benefits to Makati residents, particularly beneficiaries of the Yellow Card (Makati Health Plus) program and senior citizens. It offers a wide range of quality medical services, which include Obstetrics and Gynecology, Pediatrics, Surgery, Ophthalmology, Internal Medicine, Otorhynolaryngology, Dermatology, Radiology and Laboratory.
Earlier this year, three frontline offices of the city government received ISO certification anew, namely, Business Permits Office, City Building Official, and UDD Zoning Administration. SGS Philippines also validated the compliance to ISO 9001:2008 of frontline and support offices that were certified in December 2009, namely, Assessment Department, Finance Department, City Civil Registration Office, Makati Health Department (Environmental, Sanitation & Health Section), Human Resources Development Office, General Services Department, Public Facilities Maintenance Section and the MIS & PRPW of UDD.
Makati’s remarkable public health status continues to improve as more innovations are undertaken by the city government.
In a move to decongest the Ospital ng Makati and bring tertiary health services closer to the people of the first district, the city government has prioritized the construction of a second hospital at the site of the Ospital ng Makati Acute Care Center in Bel-Air.