Globe Telecom on Tuesday said it would accelerate the roll out of its fiber optics to increase network capacity in a bid to meet the growing demand for broadband and mobile data.
Jesus Romero, head of Globe Business, told reporters that 50 percent of its base stations nationwide would be using fiber optics to significantly increase capacity and improve network quality.
At present, Globe has more than 6,000 base stations nationwide.
Romero added the company’s cell site locations would be converted into 3G enabled and HSPA Plus from 2G.
He said the upgrade of its network is expected to be completed between 18 months to 24 months, adding that subscribers can expect an improve service by middle of next year.
Alongside its network modernization program, Globe likewise embarked on an IT transformation that would enhance business support systems to improve customer experience.
A standards-based IT architecture will be in place that is robust, scalable, and flexible, allowing Globe to quickly respond to future business requirements.
Once the new system is in place, Globe will have an integrated front-end application that will allow Globe Stores and call centers to respond quickly to customer queries and service requests.
“We envision an unparalleled customer experience that will truly set Globe apart from competition. Our plans are ambitious, yet necessary step to help sustain our momentum towards being a customer-centric organization,” Robert Tan, chief technical adviser of Globe said.
Globe will also establish a Joint Innovation Center (JIC) with its technology partner, Huawei that will provide opportunities for Globe to learn network best practices and tap into the latest developments of the 17 R&D centers of Huawei globally.
Owned by Ayala Corp. and Singapore Telecommunications Ltd., Globe announced a $ 790-million investment for a massive network modernization program and information technology (IT) re-engineering project in the next five years.
Of the total, $ 700 million would be invested for its network modernization program and another $ 90 million for IT transformation initiative.