Business Processing Outsourcing BPO Growth in the Philippines

By Jelly Musico

Sen.Edgardo Angara urged the government Tuesday to sustain the growth the Information Technology and Business Processing Outsourcing has achieved by allotting more funds for the skills training of the employees in the industry.

”I’m confident the IT-BPO sector will continue to fuel the country’s economy,” said Angara, chairman of the of the Congressional Commission on Science, Technology and Engineering.

Angara said Filipinos possess a clear edge over other countries providing offshore call center outsourcing owing to our proficiency in the English language as well as our flexibility in dealing with other cultures.

He said the IT-BPO industry is seen to generate at least 120,000 new jobs for the highly skilled in knowledge process outsourcing, like healthcare management and legal research.

Moreover, it aims to directly employ 1.3 million Filipinos by 2016.

Angara said: “In such a short time, the IT-BPO industry has become one of the biggest job creators in the country.

“In the past decade, the sector has grown exponentially in terms of work force and income generation, from a fledgling subsector of the service industry to a multibillion-dollar earner.”

According to the Business Processing Association of the Philippines, the industry generated 11 billion dollar in revenues and provided jobs to 638,000 employees by the end of 2011, surpassing its annual growth rate target of 20 percent.

Angara noted that close to P1 billion of the 2012 national budget, specifically from the Commission on Higher Education, the Dept. of Science and Technology and the Technical Skills Development Authority has been allocated for talent development in IT-BPO.

He said: “The government should continue to invest in this booming industry by providing trainings and seminars for people seeking job opportunities in IT-BPO.

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