Two travel websites have ranked the Radisson Blu Hotel Cebu among the best hotels in the Philippines and in Asia, an executive said.
TripAdvisor, one of the largest travel websites worldwide, has named Radisson Blu Hotel Cebu as one of the best hotels in the Philippines.
The hotel also received notification from Agoda, a travel site that concentrates on the Asia Pacific, that the hotel is included in their own top 12 best hotels in Asia.
Radisson ranked No. 4 and is the only Cebu-based city hotel recognized in TripAdvisor’s Traveler’s Choice Award 2013.
It bested other city and resort hotels like Shangrila-Mactan (5th); Pulchra (6th); Manila Marriot Hotel (7th); Amorita Resort (8th); El Nido Resort (9th) and Discovery Shores Boracay (10th).
Topping the list is Amanpulo Resort followed by Shangrila-Boracay and Shangrila-Makati.
Ann Olalo, Radisson Blu Hotel Cebu director for sales and marketing, said the recognitions are a validation of the hotel’s hard work.
”We are more inspired to improve our services. We intend to do better this year and these awards are a benchmark for us,” she said.
Olalo noted this is the first time Radisson Blu Hotel Cebu earned an award from TripAdvisor.
TripAdvisor, touted as the most recognized travel sites by all hotels, has 60 million unique hotel reviews monthly.
She said the recognition was judged based on value, service and general guest satisfaction.
Olalo noted it is the hotel’s “Yes I Can” philosophy that made them earn the recognitions.
She said hotel employees are pro-active, trained and well-versed on giving hotel guests the accommodation and satisfaction they deserve.
Jeff Fronda, Radisson Blu Hotel Cebu director of revenue, said the positive feedback they got from the online market mentioned the cleanliness of the rooms, the spacious lobby, great good and beverage selection, and the hotel’s strategic location near malls, the airport and seaport.
Radisson regards the online market important to grow their leisure and corporate clients.
Fronda said online ratings from travel sites have become reliable and credible among accommodation establishments, given that people these days no longer go for packages but look for feedback online.
”Travelers nowadays are wise, intelligent, and prefer value for money,” he said.
“This is also the reason we also take note of the negative feedbacks posted by guests online as a platform for improvements,” he said.