TriageLogic™, a leading provider of quality and affordable triage solutions in healthcare, announces full implementation of its Call Center Solution™ at University Hospitals Rainbow Babies & Children’s Hospital located in Cleveland, OH. Rainbow is consistently ranked one of America’s Best Children’s Hospitals by U.S. News & World Report.
The installation of the Call Center Solution software system at the Rainbow Call Center, one of the country’s largest nurse triage programs, is a prime example of TriageLogic’s ability to customize, implement and upgrade its specialized application to best fit the needs of the client.
According to Dr. Andrew Hertz, Rainbow Call Center’s medical director, Rainbow staff has worked to seamlessly meld TriageLogic’s Call Center Solution into its portfolio of call center services, which include medical messaging and nurse telephone triage. Rainbow uses the call center application to address the needs of patients while fielding more than 250,000 total calls a year and supporting over 1,000 physicians in seven states.
Dr. Hertz remarks, “Rainbow selected TriageLogic’s Call Center Solution for many reasons, including the fact that TriageLogic’s CEO, Ravi K. Raheja, MD, is a former pediatrician and has insight into the unique needs of pediatric on-call applications. We also were impressed with the potential and vitality of TriageLogic with an eye for innovation and client satisfaction.”